Refund & Returns Policy
Refund & Returns Policy
At Frezmac, we value your satisfaction and strive to provide high-quality commercial refrigeration solutions. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Step 1: Email / Contact Frezmac Support
- Customers must first contact our support team at [email protected] to request a return or refund.
- Provide order details, proof of purchase, and the reason for the return.
- Our team will assess your request and provide further instructions.
Step 2: Pick Up by Appointed Logistic Agent
- If the return is approved, Frezmac will arrange for an appointed logistics agent to collect the item.
- Customers must ensure that the product is securely packed to prevent damage during transit.
- A pickup date and time will be scheduled, and customers will be informed accordingly.
Step 3: Quality Evaluation (2 Working Days)
- Once the returned product reaches our service centre, it will undergo a quality check.
- This evaluation will take up to 2 working days to ensure the product meets our return conditions.
- If the item does not meet the return criteria, we will notify the customer with further instructions.
Step 4: Inform Customer on the Status
- After the quality check, we will update the customer on the status of their return request.
- If approved, the customer can choose between a replacement or a refund.
- If rejected, the customer will be informed of the reason and any available alternatives.
Step 5: Replacement / Refund (5 - 15 Days)
- Replacement: if the customer opts for a replacement, we will process and ship the new unit within 5 - 15 days, depending on stock availability.
- Refund: If the refund is approved, it will be processed within the same 5 - 15 days via the original payment method.
- Please note that shipping and handling fees are non-refundable unless the return is due to a product defect or an error on our part.