Welcome to Frezmac's website. By accessing and using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms govern your use of our website and the purchase of products through our platform. If you do not agree with any part of these terms, you should not proceed with using our website.

1. General
1.1. These Terms and Conditions apply to all users of the Frezmac website, including but not limited to browsers, vendors, customers, merchants, and content contributors.
1.2. Frezmac reserves the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice. It is the responsibility of users to review this page periodically for any changes. Your continued use of the website constitutes acceptance of any modifications.

2. Account Registration and User Obligations
2.1. To make purchases on Frezmac's website, users may be required to create an account and provide accurate, current, and complete personal details.
2.2. Users are responsible for maintaining the confidentiality of their login credentials. Any unauthorized use of your account should be reported to Frezmac immediately.
2.3. Users agree to provide accurate and truthful information and to update their account details as necessary.
2.4. Frezmac reserves the right to suspend or terminate any account if fraudulent, misleading, or suspicious activity is detected.

3. Product Information, Pricing & Availability
3.1. Frezmac endeavors to ensure that all product descriptions, images, specifications, and pricing are accurate. However, we do not guarantee that product descriptions or other content on our website are error-free.
3.2. Prices listed on our website are subject to change without prior notice.
3.3. In the event of a pricing error, Frezmac reserves the right to cancel any orders placed for products listed at an incorrect price, even if the order has been confirmed and payment has been made. A full refund will be issued if necessary.
3.4. All product availability is subject to stock levels. If an item becomes unavailable after an order is placed, we will notify you as soon as possible and provide alternative options or a full refund.

4. Orders & Payments
4.1. All orders placed on Frezmac’s website are subject to acceptance and availability.
4.2. Upon placing an order, users will receive an order confirmation via email. This confirmation does not guarantee acceptance of the order.
4.3. Frezmac reserves the right to refuse or cancel any order for reasons including but not limited to payment issues, incorrect pricing, or suspected fraudulent activity.
4.4. Payment for orders must be made in full at the time of purchase unless otherwise agreed. We accept various payment methods, including online banking, credit/debit cards, and e-wallets.

5. Shipping & Delivery
5.1. Orders will be processed and shipped within the timeframe stated during checkout. Delays may occur due to unforeseen circumstances, and Frezmac shall not be held responsible for any late deliveries.
5.2. Delivery charges vary based on location and weight of the products. These charges will be displayed during checkout.
5.3. Customers are responsible for providing an accurate shipping address. Any additional costs due to incorrect or incomplete addresses will be borne by the customer.
5.4. Risk of loss and title for purchased items pass to the customer upon delivery.

6. Returns, Refunds & Warranty
6.1. Returns and refunds are subject to our Refund & Return Policy. Customers are advised to read and understand this policy before making a purchase.
6.2. Certain products may come with a manufacturer’s warranty. Customers should refer to the product listing or contact us for details on warranty coverage and claims.
6.3. Frezmac reserves the right to reject refund or return requests that do not comply with our policy guidelines.

7. Use of Website & Restrictions
7.1. Users agree not to use Frezmac’s website for any unlawful or prohibited activities.
7.2. You may not distribute, modify, copy, reproduce, or sell any content from our website without prior written permission.
7.3. Any unauthorized use of Frezmac’s website may result in termination of access and potential legal action.

8. Intellectual Property Rights
8.1. All content on this website, including text, images, graphics, logos, and trademarks, is the property of Frezmac and protected by intellectual property laws.
8.2. Unauthorized use of Frezmac’s trademarks, branding, or content is strictly prohibited.

9. Limitation of Liability
9.1. Frezmac shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
9.2. Frezmac is not responsible for any issues arising from third-party links or external websites linked on our platform.
9.3. We do not guarantee that our website will be available uninterrupted, error-free, or free from security breaches.

10. Force Majeure
10.1. Frezmac shall not be held liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, government restrictions, supply chain disruptions, or cyberattacks.

11. Governing Law & Dispute Resolution
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
11.2. Any disputes arising out of or relating to these terms shall first be attempted to be resolved amicably. If unresolved, the dispute shall be referred to arbitration in Malaysia.

12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:

Frezmac Customer Support
📧 Email: [email protected]
📍 Address: Lot 3210, Jalan Balakong, Kawasan Perindustrian, Kampung Baru Balakong, 43300 Seri Kembangan, Selangor